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By now, everybody everywhere knows GDPR has been fully implemented. It is the most recent law that supersedes all previous enactment. In case two law clashes, GDPR will stand. Jurists, lawyers, and judges are vigilant of the repercussions of GDPR. However, with all the hue and cry over GDPR, we’...
GDPR has been fully implemented and is tightly in place. Its implication extends to the entire world. Businesses across several domains are shrouded and wrapped within its grasp. There are several penalties that are envisioned within the policy that can capsize a business. The comprehensive...
If you’re a business that deals with global customers, you’re definitely impacted by GDPR. Whether it is a business or a professional, anyone and everyone will be required to comply with the policies framed under GDPR. With the advent of GDPR, Customer Relationship Management is grossly impacted...
Internet is evolving faster than light. Businesses are no longer traditionally operated. Customers are no longer defined by geographical boundaries. With coalescing economy, come greater responsibilities. Are you ready for the change?
GDPR is reshaping the digital economy and is...
When an organization operates a centralized point of engagement with its customers, we typically refer to that point as a Service Desk, a Call Centre or a Contact Centre. Quite often these terms are casually interchanged. From an ITIL perspective the Service Desk “is the primary point of contact...
When running a business it is important to note that Governments can change the rules and regulations concerning businesses from time to time. Any change in regulation means a change in the way the businesses operates. Therefore, to be on the good side of the law, you need to ensure that you are...
Data Security has been in the news of late, for all the wrong reasons. With huge amounts of personal data floating around with organizations, chances of use and misuse is huge. It’s no wonder that the European Union has passed the “General Data Protection Regulation” or GDPR to be effective from...